1. What is Crisis Management?
In this webinar, 50+ young entrepreneurs in the Springboard Programme learn about stories from fellow entrepreneurs where they were able to take some key lessons that could apply to their own businesses.
Key lessons that you can do to lessen the COVID-19 impact on your businesses:
Check performance on your online campaigns, sales and revenue in the past few months. Do some database management, and analyse what work and what didn’t work to find new revenue opportunities.
As a small business, you have limited time and resources, so it’s important to prioritise your use of both. Try to identify key business processes and activities that are needed to run your business, such as tax, payroll, the manufacturing of products or delivery of services, supplies, partnerships etc., see which parts are being affected and what you can do to minimise the loss. Knowing your risks will help you evaluate the extent of your business’ vulnerability during COVID-19.
In challenging circumstances, it may be more difficult than usual for your business to support its employees and communicate with customers. We highly recommend you to make use of your online communication channels to stay in touch with your customers, so your customers can easily reach out to you. Today, almost everyone does research online before making a purchase. Having an online presence, be it Facebook, Instagram or a website, will help people understand what you are selling.
It can be challenging to conduct business as usual at this time, but it's important not to neglect your brand. Do what you can to provide consistent messaging and transparent communication during this time and once the situation has passed.
Consider creating an announcement about how your business has been affected and pin it to the top of your Page. You may also create a content calendar to plan out posts for the next few weeks. Organise your messaging and visuals. Make sure that your posts continue to have a consistent look and feel, and highlight what makes your business unique and special.
If your products or services can be bought or used online, consider strengthening your online presence. If your business provides services, you can book appointments and make video calls with Facebook, Messenger and WhatsApp.
You may experience decreased in-store traffic that can affect your ability to sell goods. Create an online storefront to give customers another way to discover and purchase your products. You can set up a product catalogue, manage your product inventory, fulfil orders, receive payouts and more.
2. Let's do it! :)
This Chill & Fill template will walk you through the very important steps of identifying the most critical activities in your business. You may consider your key activities as those that are vital to your organisation’s survival and to the resumption of business operations, such as manufacturing of products, delivery of services, marketing, maintaining human resources etc. After identifying what will be required to resume each critical business activity, you will be able to rank each activity and include a brief guide on actions of how to prioritise each activity in a recovery environment.
Considerations When Determining Criticality of an Activity:
3. How To Submit?
Resources For The Curious
Guidance & Toolkits
Remote Work 101: Tools and Platforms
Grant and Funding
About The Module Curator
Yaqi Chu (Aggie)
Aggie is one of the Startup Support Coordinators at the Youth Co:Lab. She has a background in social innovation and leadership education with a focus on youth. She is currently supporting the young social entrepreneurs in the Springboard Programme by curating an extensive range of opportunities globally and providing tools and services to equip young founders.
She previously worked as a project coordinator on strategic planning, partnership and new media marketing for 2 years at Urban Youth Academy, an NGO running multiple programs across Asia and the Pacific region to actively engage youth in localised Sustainable Development Goals (SDGs) initiatives. In her spare time, she facilitated youth leadership camps for students which aims to embed leadership and social innovation into the current traditional secondary education systems in China. She is passionate about volunteering in communities and has supported various youth organisations on communication, marketing and content creation in various organizations.
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